Frequently Asked Question

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Question Answer

What do I need to open an account with or what are the requirements needed to open an account with you

To open an Individual Account, you would need an Identification Document -. A Passport, Driver's License or Voter ID, an Address Verification document - Utility Bill etc and a Passport Picture. A Business Account will require Business Registration Certificates in addition to the above. Kindly refer to our Products and Services page for more information on our Account Opening Requirements.

How many branches do you have and in which regions of the 10 regions


We currently have 23 branches and 3 Private Banking suites spread across Five (5) regions namely - The Greater Accra, Ashanti, Western Region, Brong Ahafo and Central.

3 more branches (Tamale, Sakumono and Tudu) are scheduled to be opened for operations before end of year 2016.

Are your branches networked?


Can I transfer money from one branch to another?

At The Royal Bank, all our Branches are networked so the Branch closer to you will offer you all the convenience of doing business without visiting your home branch. Our service is equal in each of our branches.

Can I receive money sent from outside Ghana directly into my account?

Yes, this is possible. We have correspondent Banks in Europe, America and Asia with whom we have excellent business relationships and we ensure that once in Ghana, monies transferred to our Customers from these banks are deposited directly into their accounts.

What transactions can my ATM Card do?

The RoyalCash ATM card can perform the following transactions:

·         Fast cash withdrawals

·         Other amount withdrawals

·         Balance inquiry

·         Mini-statements

·         Card holder transfers (inter-account)

·         Cheque book request

·         Statement request

·         TRB Money Voucher

How different are you from the other Banks

§  We are a wholly Owned Ghanaian Bank whose main aim is to help grow and create Jobs for the economy of Ghana

§  We are committed to working with you, to bring your business dreams to reality

§  As a dedicated business partner, we offer you excellent banking services

§  We have an experienced and devoted Management team with both local and international experience

§  The promoters of the Bank are experienced, astute business men who understand the banking challenges of business, - we therefore  have your interest at heart

§  Quick and prompt responses to customers’ needs since decision making are local.